Collectly FAQ

New Billing System with Collectly

Grand Rapids Ophthalmology, Surgical Care Center of Michigan, and Walker Surgical Center have partnered with Collectly to enhance your billing experience. This new system is designed to provide a more convenient and efficient way to manage your bills and statements.

Why the Change?

Enhanced Convenience: Receive your bills and statements directly via text messages.
Easy Payment Options: Pay your bills online quickly and securely.
Improved Communication: Get timely reminders and updates about your bills.

What to Expect:

You will receive communications from us that may come from Collectly with your bill/statement. This is part of our new operations and is not a scam.
Secure Payments: Follow the instructions in the text message, email or paper statement to view and pay your bill securely online.
Customer Support: If you have any questions or need assistance, our team is here to help.

Thank you for your cooperation and understanding as we transition to this new system. We anticipate the transition to be seamless – and we are confident that Collectly will improve your billing experience and provide you with more convenient payment options.

FAQs:

Who is Collectly?

Collectly is a trusted partner we have chosen to manage our billing and payments. They specialize in providing seamless and secure payment solutions.

How will I receive my bill?

You may receive text messages, emails, and/or paper statements from Collectly with a link to view and pay your bill online.

Is it safe to pay my bill through Collectly?

Yes, Collectly uses secure encryption technology to protect your payment information.

What if I have questions about my bill?

You can contact our billing department directly at 332.233.5053.

Can I still pay my bill the old way?

Yes, traditional payment methods (e.g., in-person, mail) are still available if you prefer. You may also pay through the Patient Portal.

Schedule an Appointment

Schedule an appointment today to experience the GRO difference. Call 616.588.6598 or click here.

Our Locations

Grand Rapids Ophthalmology is pleased to provide top-quality, comprehensive eye care to our patients in the Greater Grand Rapids area. We have 13 conveniently located eye care centers that utilize the latest and most advanced technologies across the entire spectrum of ophthalmology. If you are seeking information about one of our eye care locations please click into our locations page for more information. Hours are subject to change due to upcoming Holidays.